Customer Operations (Automotive)

Jakarta Selatan, DKI Jakarta, Indonesia

Contracted

Entry Level

Responsibilities

Verify and monitor customer leads and applications, including submissions from media sales/website and progress updates with partners.
Execute campaigns, promotions, and activations through outbound calls and chat to the customer database.
Ensuring good service delivery through customer insights; call customers who use our service to gauge the quality of their experience with us and partners.
Respond to customer inquiries asking about our product or partner product.
Execute operational process regarding commission disbursement from partners and to customers.

Requirements

1-2 years of experience in customer service, with telemarketing or sales experience as a plus.
Experience in banking or financial services/industry is a big plus.
Customer service experience, especially in phone-based support.
Experience in calling customers to collect feedback or verify information, which will aid in ensuring customer satisfaction and experience quality.
Strong communication and relationship management skills.
Experience in Google Sheets and/or Excel.
Good spreadsheet skills will assist with tracking product updates, customer applications, and data from partners.
Ability to work independently and proactively.
Basic knowledge of marketing or product promotions.

About Moladin

Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities, industry-leading AI / IoT and partnerships with all top auto financing companies across Indonesia, and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladin’s vision is to be a positive driving force in the physical and social mobility of all the people it touches (“Mobility for all”).

For further information about Moladin, please visit https://moladin.com

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