Client Success - Issue Resolvement Agents (Freelancers)

• Provide accurate, valid, and complete information by using the right methods/tools with excellent quality of resolve and in a quick manner.
• Uphold the company's brand image by delivering service that aligns with our values and standards, and by maintaining a positive and professional demeanor in all interactions.
• Collect and document customer feedback, and relay relevant information to the management team to help drive improvements in products, services, and processes.

• Basic computer skills, including familiarity with Google Document and Google Sheets.
• Excellent verbal and written communication skills.
• Attention to detail over extended periods of time.
• Proactive, responsive, and efficient.
• Valuable if familiar with credit products (paylater)

About Moladin

Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities, industry-leading AI / IoT and partnerships with all top auto financing companies across Indonesia, and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladin’s vision is to be a positive driving force in the physical and social mobility of all the people it touches (“Mobility for all”).

For further information about Moladin, please visit https://moladin.com