Operation and Planning Manager

• Design and implement operational flows at MOFI to support the company in becoming a leading digital multi-finance institution in Indonesia.
• Oversee day-to-day operations in the lending business, including branch operations, verification processes, fiduciary processes, insurance handling, and collateral document management, ensuring compliance with policies and procedures.
• Create and update policies and procedures (SOP) for all operational activities.
• Lead and manage a large team (>50 people) at headquarters and branches, providing direction and making daily operational and business decisions, including escalating any operational issues to management.
• Design operational dashboards to track productivity, SLA, and cost management effectively.
• Foster a zero-fraud environment in the company and identify potential operational backlogs.

• Bachelor’s or Master’s Degree from a reputable university.
• 5-10 years of experience as an Operations Manager, overseeing various operational functions. Experience in lending organizations is a strong advantage.
• Proven expertise in project management and issue resolution.
• Demonstrated success in managing large teams (20+ members), with a proactive approach and strong problem-solving capabilities.
• Exceptional communication and interpersonal skills, with the ability to motivate, coach, and inspire teams.

About Moladin

Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities, industry-leading AI / IoT and partnerships with all top auto financing companies across Indonesia, and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladin’s vision is to be a positive driving force in the physical and social mobility of all the people it touches (“Mobility for all”).

For further information about Moladin, please visit https://moladin.com